Order Number: Write an Inquiry: * To return, please attach pictures showing the issue. 3. I didn't have time for alterations. Our after-sales department will handle the issue thereafter. Take your package to the local post office and send it back to us. Then click "NEXT". It is important to make your refund request to customer service within 7 days of receiving your order. Fill out all shipping and payment information. 2. Unpaid orders are automatically cancelled after 5 days. Select the non-returnable item(s), which you wish to return, write the reason and add photos for your return request. Exposure to harsh chemicals can alter the appearance of your JJs House product. Hope we can serve you again in the future and make you a happier customer.Have a nice day~. Well fill out all the necessary court forms, generate any legal document you need, get it notarized remotely, and fax it to any recipient of your choice. My dress looked exactly like the photos and videos, it was tailor-made to fit me, high quality material, it arrived when stated.i couldn't have been happier. Please double check your measurements and color choice before ordering. Also, JJ's House has been selected as the winner of 2021 The Knot Best of Weddings and 2023 Wedding Wire Couples' Choice Awards! Products are exposed to corrosive substances or chemicals. We take your security very seriously, therefore your details are safe with us. On the last page, you can download the PDF file which contains your return label (if you choose "JJsHouse delivery service" as your return method), return form, and instructions for your return. They are asking me for an additional 5!!!! I used their program for trying on 3 dresses. This will surely increase the credibility of your complaint. In this article, you can find important information regarding our return policy, including the following topics (hyperlinked to the appropriate section for ease of access): Return Policy (Full policy, list of returnable and non-returnable items), Damaged, Defective, or Mis-Shipped Items. Yes, JJ's House does offer free returns & exchanges. Cancel order 72-120 hours after payment: 50% refund + shipping fee. 3. Sign into My Account and click My Orders in the upper right corner. However we placed and order for 3 dresses 2 are perfect and look stunning the on the 3rd they have totally messed up the sizing and have made it 2 inches too big in the waist, even their own photos show this.They have made serval offers of x% refund but in no way enough to cover the cost of actually having the dress sorted, so we are left running around trying to find a seamstress and will be significantly out of pocket - all they seam to care about now is their margin and not the fact that they have really messed up and are making this even more stressful! Information on size guides, correct at the time of filming (March 2021) as hopefully they're going to update them!!! You can follow the steps below to process your return: Find the order that you want to return on the "My Orders" page. 4. In case the stain does not come out, the handbag should be taken to a leather cleaning professional for: 1. Products are damaged by misuse, mishandling, or poor maintenance. test for the coronavirus, another step . I am a 12-14 in US made dresses. To remove this, please clean with the silver polishing cloth to return its original look. Find out how we combat fake reviews. This is to safeguard any of your purses from being stolen and eliminate the inconveniences of having to borrow one from a friend. For an unpaid order, you can place a new one as you want and put in the correct details. Tailoring Time is displayed on each dress's product page. You can use JJ's House coupons to unlock discounts at their website. Excellent experience with this place! Salt stains are removed by preparing a solution of vinegar and water (vinegar to water ratio: 3:1)and rubbing the solution on the stain with a cloth. Do not waste your money here just look elsewhere. I bought a dress for my daughter's prom. I am extremely happy and will definitely use JJs again and can highly recommend. Super Saving Shipping is the most cost-efficient shipping method. If your item arrives damaged or defective, please request a return in My Orders or Contact Us directly for assistance with processing your return. Have a wonderful day. Delivery times are between 5-8 days to all major destinations. Color consistency is of the utmost importance of course. 5. Please enter the verification code on the picture. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. 4. You can check the current return shipping fee standards for countries with return labels service on this page. These types of handbags should not be washed directly in water. If your country is on the list which we offer return labels, you can choose between "JJsHouse delivery service" and "Self-Sending". Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons. Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. We completely understand that you may have concerns about the fit and the style of our dresses. Dear customer, Thank you for your positive comment and feedback. You will be responsible for all return shipping costs. We used JJs house for our bridesmaid dresses, groomsmen ties and pocket squares, jewelry and hairpieces!! Bulk orders with multiple sizes/variations of items of the same type. If it refuses to cooperate, our app will help you take it to small claims court. They make it clear that if you get the measurements wrong then that is on you and there is nothing they can or will do - that is totally fair enough. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide. My beautiful dress for the best day of my life (so far). - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. The detergent has to be tried out on some inconspicuous place of the bag to prove that the detergent won't damage the handbag. Any purses that are not often used should be kept in your luggage, which ensures that they are in clean condition and thus no need for dusting them off. JJsHouse prides itself on exceptional customer service, high quality and . You are qualified to get a full refund if your items are defective, damaged or mis-shipped. After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. 3. Cloth Material There are many types of materials used to make this type of handbags. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible. Order swatches. Can't find what you're looking for? we will investigate the problem right now. All seams were finished and straight. BBB File Opened: 10/17/2019. We dont provide the Self-Return Service for Non-returnable Items. 2. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Thank you for your feedback.Your satisfaction is important for us.We have sent you the email for more information for the investigation. A difficult start as I couldn't place my custom made order for I don't know what reason but I use the chat and the customer service agent help me go through it and offered me a discount as an apology for the trouble- order was placed, I was kept informed of the process and delivery arrived in time- dress was beautiful- measurement were perfect. I did have an off the rack backup plan and figured I could risk it at such a good price. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?Thank you for your cooperation in advance. Since it is quite uneasy to dance and socialize with a big purse, one should consider using a wristlet when going out to a bar. You can choose to return the packages by yourself at your cost. Thank you for your cooperation in advance. 6 reviews. 1. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Click the button for the specific issue you're having with the game. For gum, one should put a little ice cubes in a plastic material and use this to rub the gum. They should be kept out of direct sunlight, which may de-shape the bags. We appreciate you taking the time to do so and so happy you loved the experience. I shopped on-line and in major department stores and found nothing to beat JJ's! 2. Find the name of the item you want to refund in the Purchases list and click it. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Mail letters without waiting in long lines, For mis-shipped productsitems that are different from the ones you orderedthe company is responsible for an item exchange and postage, If you received an item in the wrong color, you are eligible for a full refund, Items damaged during delivery are eligible for a full refund if you obtain the Proof of Damage documentation from a delivery carrier, Items with major fitting or sizing issues are also eligible for a full refund, or the company will reimburse you up to 40% of the price if you make tailoring adjustments yourself, Items in a different color to the one you ordered may be eligible for an exchange or a refundcheck with JJs House customer service first, Items that you ordered and received in the correct size but that do not fit, Stand by for a return address and Product Return Form that the Customer Service will send to you, Fill out the Product Return Form and include it with your return package, Send the item to the vendor with your local post office within five days of receiving the Return Form, Provide a few details about your purchased item. We will process the refund when we confirm that the product has the problems you mentioned. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. DoNotPay Can Handle the JJ's House Item Return Request for You! We are sorry but currently we do not have any physical stores. Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. JJs House is a global online retailer. All Final Sale items are not returnable or exchangeable. And in my dress I felt and looked a million dollars. 3. Therefore, we encourage you to inspect and try on all items as soon as they are delivered. Update:Dear Ani, Sorry for the inconvenience caused. Beautiful You.Dresses made by hand, made for you.From bridal designs destined to make a statement,To prom gowns for unforgett. Ordered a bridesmaid dress and was sent a tracking number 12 days after ordering it, tracking number went no where. I like the quality of the dresses. JJ's House Information, Try-On Haul, My returns experience. Find the item you wish to return, click "Submit Request", then youll go to the page where you can submit your return request. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?Thank you for your cooperation in advance. 2. If you're a new customer, checkout as guest now. I sent the link to my daughter and she absolutely fell in love with the perfect dress. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You may need to Contact US to initiate the return process within 14 days upon receiving your items. Oxidized silver is easily damaged. If you wish to return any or all parts of your order, you will need to contact customer serviceat Contact Usand obtain a "Product Return" form that must be included with your package. Enter your Order Number and Email Address to see your order details. View details We researched this on Apr 14, 2022. The handbag should instead be stored in an open basket. Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder. Hope we can serve you again in the future and make you a happier customer.Have a nice day~, Beautiful! If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return. She tried the dress onm right away and it fit like s glove.Everything about this dress was perfect for her special night. General Return Policies Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s). 4. Review that everything is correct and click "Checkout". If you received promotional gifts with your order, but need to return your order, you may keep these gifts. Begin at the hollow space between the collarbones and pull tape straight down to the floor, To fit high heels, well add an extra 2 inch (ca. I looked beautiful in it. What methods of payment do you accept? What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Nylon Series The specially treated nylon repels water and is more durable than the other materials since it is light and tough. Cancel order within 24 hours of payment for a full refund. Go to Sign In My Account at the right top of our website. It is a very special case that you need to pay customs duty, but don't worry, we care about your shopping experience and have sent you an email with the solution.By the way, we recommend that you contact our customer service department via service@jjshouse.com if you need help, because they will help you faster.Thank you for your time and understanding.
jjshouse return request
