In September 2014 my mid-2011 iMac 21.5" developed a fault with the LCD panel (just shy of owning it three years). I have the original purchase receipt Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . There are some flaws with your argument: 1. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Looks like no ones replied in a while. UK Consumer Law is from the vendor only . Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). Now, you state 6 years but most consumer law is 2 years. I don't mean ignoring us, I mean wilfully replying to questions we weren't asking and trying to shut the conversation down which to me shows they knew they would have to replace it at their expense and did what they could to put us off. LaptopsDirect spent 2 weeks just not answering questions and our attempts to get it replaced. The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). Check when you have to offer refunds and accept returns. John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. Archived post. If youre in Northern Ireland, contactConsumerline. 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Repair or replacement outside country of purchase, 90 days from date of purchase for all Apple products, purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, iPhone, iPod, Apple Watch, Homepod or Apple- or Beats-branded headphones. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. The services will be provided within a reasonable time. Other EU nations may vary. However, they are under no legal obligation to do so without you first jumping through hoops to obtain the evidence of the fault being in the product from the day of delivery. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. I have the invoice, if that makes any difference. Is the warranty valid in Turkey? The same for another store I worked at too. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner. If it turns out that there is an inherent manufacturers fault, Currys will have to help him. Only issue you may have is it's the seller of the product that's responsible, so if you bought off ebay private listing / private seller you're out of luck I believe or so Apple retail informed me with an iPhone (to go back to mobile provider) or laptop I had issues with. Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. It's a lemon law. Under UK contract law you have six years to bring a claim for breach of contract (the limitation period). Apple disclaims any and all liability for the acts, Batteries of any kind are considered consumables; manufacturers will quote a typical cycle life before they begin to decay . Summary of Consumer Laws, the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. An Apple certified technician tells me that my logic board is broken. JJ_Egan Forumite. call Oct 28, 2020. Will the warranty of a MacBook bought in Germany be valid in Turkey? After the expiry of this 6-month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer. That's really important folks. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. You can change your cookie settings at any time. The Sale of Goods Act 1979 now the Consumer Rights Act 2015 provides that consumers are entitled to a repair or replacement or refund where goods are faulty. But then after a month of use, a wire breaks. User profile for user: ask a new question. You have legal rights for up to 6 years (5 years in Scotland) if theres a fault. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). It is the iPad Pro 10.5 64GB Cellular Model and I wanted it replaced as it doesnt last as long as it used to. You are using an out of date browser. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. I feel obliged to warn people who may forgo buying AppleCare+ for this reason alone, or who are simply under the false impression that you get six years of standard Apple warranty in the EU for no extra cost, that this is only a half truth. Unless the battery pack has clear failure points notable swelling frankly it's difficult to claim out of warranty free replacement . The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. Check your paperwork to find out how you make a claim. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. Scan this QR code to download the app now. If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. If you still want to claim using a warranty or guarantee You may want to use your warranty or guarantee if you think it'll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. Advice for people affected by child abuse. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. You need to do your own research on this and not rely on the possibility of others coming to this post with possible answers or solutions to your dilemma. Apple are liable for an Apple product under EU consumer law. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+. NonApple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Or by navigating to the user icon in the top right. For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights . I have an iPad Pro 12.9 from 2015. You must log in or register to reply here. For goods purchased in Scotland, these rights expire five years from delivery of the goods. What exactly does this mean? EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Most consumer law states the first 6 months ownership. Apple disclaims any and all liability for the acts, In these circumstances, Apple may deduct a reasonable sum in connection with the period of use that the consumer had of the goods. You don't get an automatic 6-year warranty with UK consumer law, it means you have the right to ask the retailer to consider a consumer law claim for up to 6 years. Am I eligible for a repair or replacement until 6 years of delivery? Find out if its easier to use your legal rights on faulty goods instead. If this is an authorized Apple service repair tech then he/she would know. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. You can ask the customer for proof that they bought an item from you. You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. Jul 19, 2021 8:31 AM in response to KillerMrSingh, iPad Service and Repair - https://support.apple.com/ipad/repair/service, Jul 19, 2021 11:13 AM in response to KillerMrSingh. As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. It may not display this or other websites correctly. Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. Its a question that many people ask, so its good to be able to clarify exactly what the position is. We often link to other websites, but we can't be responsible for their content. Are your electronic goods really automatically covered by a free, six-year warranty? European law does, however, provide that all goods must have at least a two-year warranty. ask a new question. Your legal recourse is with the person you bought it from. i purchased a Macbook Pro 16 in the US in January 2020. 47,274. The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time). This is because you first have to prove the fault is not down to you. The services will be provided with due care and skill. Warranty is an extra and not a consumer right . Its usually easier within the first 6 months. You're just confusing issues with your inaccurate accusations, the Consumer Rights Act 2015 states that you may make a claim against the retailer from which you purchased the goods/service. This is very different from what you describe. You must refund the customer within 14 days of receiving the goods back. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Apple has no legal responsibility to you unless you bought the laptop from them. The 2 year eu warranty is myth. only. I'd rather be going to Apple.UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase . People saying that the seller is liable are wrong. Well, yes, that's not a lie. #8. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . They informed him he was outside the three-year cover period so there was nothing they could do. All postings and use of the content on this site are subject to the. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). He explained that he took out a three-year warranty on the set. Copyright GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs.
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