It's a pain having to move it and shift the settee to reconnect each time. Re: Does BT Wifi disc require a physical ethernet connection to work? You must first download the My BT app on your phone and access the app to set up the new disc. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. Use a needle or paper clip to press the factory reset button for about one second. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. Also, it's an impressive piece of kit on paper. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. But if you cant move it, dont worry, your disc will work OK. Try restarting your Whole Home Wi-Fi. on The first thing is the number of the disc; next is care and safety. How do I Change the Name of My Wireless Network? What is Complete Wi-Fi and how do I get started? Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. 3. This will take you through the setup and suggest the best place for your discs. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. However, this information is not applied for Xfinity modem blinking green. After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. Then, you connect the Ethernet cable's other end to the BT hub. You can download the My BT app from the App Store or Google Play Store. You need to activate it by following the instructions in the email we sent you. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - video 2 of 2 BT 33.5K subscribers Subscribe 485 288K views 4 years ago Find out how to pair your Wi-Fi Disc with your Smart Hub 2.. You'll need to update your wireless devices with the new details. You may want to adjust the position after set-up if your speeds are slow. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. Step 6. gibbylinks. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. Wait until the LED turns purple, blinks blue, and then turns solid blue. Go to your nearest store or order a new shop online for new cables. If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. Find the best location for your disc using the My BT app's disc location checker. Unplug the disc from the mains and plug it in at the preferred location. The LED is permanently red and the new disc doesn't appear in the app. Only your first disc can be connected to the hub (router) using an Ethernet cable. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. There's one in your Hub box. But if you cant move it, dont worry, your disc will work OK. Dont put the disc on fragile surfaces to avoid breaking or scratching. I can't install an add-on disc. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. Plug your Wi-Fi Disc into a power socket and turn it on. I cant pair my WIFI disc with my Smart Hub 2, Re: Wifi Disc pairing problem - it doesnt, Announcements, Guides & Community Updates, Plug one end of the Ethernet cable into one of the yellow ports at the back of the Smart 2 Hub, Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc, The light on the Wi-Fi Disc will start flashing blue. 20h43. Then, navigate More and Your WiFi network and Set up New Disc in the app. Finally, if the first two attempts can not solve the issue, call the number on the BT website. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. This article is the right option for you. 3. Thanks. Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. It's aimed at people who have to put up with patchy WiFi spots at home. Step 4. Step 2. F. ollow the complete guide to double-check the disc's location: Step 1. Your first disc will use the Ethernet port to connect to your hub (router). Ideally, try moving the disc closer to the one disc connected directly to your hub (router). If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. 1. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. If it shows blue light, the location it tells you is excellent. You need the My BT app to find out where to place your discs for the best signal. BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . on Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. >. If you don't have this or want to know more see What is a BT ID and how can I get one? You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. Do you want to learn how to set up a BT WiFi disc with simple steps? I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. The hub's administrator password allows you to log in to the device system. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. You must connect them with an Ethernet cable through another disc. How do I set up port forwarding on my BT Hub? They are compatible with any hub from different suppliers. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. 19-08-2019 You may want to adjust the position after set-up if your speeds are slow. Wait until the disc has cooled down before turning back on. Connect it with the WAN port on the BT hubs back. If you encounter any issues, access the BT official website's support team. Proceed to the location in your house BT app is guiding you. on There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Select the Begin Location Test option by tapping it. 15h36. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. You can do this from the Settings menu or manually turn each disc off then on. For further troubleshooting and support see What does the orange LED on the disc mean? What to Do if I have Issues Setting the BT Disc Up? If you're still having problems, use our online troubleshooter. You can still set up your Wi-Fi Disc without it. The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. Step 5. on How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. 22h29. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. Follow the simple steps below to set up Smart Hub 2: Step 1. 31-03-2019 Plug the internet cable into the modems LAN 1 outlet. Once done, unplug the device from the power and move it to the recommended place through the app as step 1. I can't install an add-on disc. Do BT Wi-Fi Discs work with other routers? If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. On the home screen, select More, Your wi-fi network and then Set up new disc. Within two minutes, follow the instructions on your device to connect. 15h29. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. Everything you need to know about BT WiFi disc. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? 0 Ratings. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. on However, one disk of him is sufficient for most properties. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. The LED is permanently red and the new disc doesn't appear in the app. Take a look at the video and information below about getting set up. Sure enough, we see a 75% increase. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". Ordered a Hybrid Connect device? Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. What's the Admin password and why do I need it? I just thought I'd ask if there was an alternative method to restore the connection. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. Alternatively, follow the steps below to connect using an ethernet cable. Step 3. This is similar, but without using the BT Smart Hub 2. on It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. Just plug your hub in and follow the instructions on the 4G Disc packaging and in the help guide. The red light often indicates a potential problem when it appears on your device. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. 19-08-2019 However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. Do not use it if it is damaged to prevent danger. Step 3. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. In the My BT app, go to Hub settings and select Update Wireless Network. Lets tell your customer service team about the situation you are encountering. The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. Go to Advanced Settings and choose Wireless. On the other discs you can use the Ethernet port to connect other wired devices to the network. Ask questions and share tips with other people 24 hours a day. Unplug the cable. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. The LED will flash blue slowly. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? Alternatively, follow the steps below to connect using an ethernet cable. You can use the ethernet port on the disk to pair it with your hub. Step 5. You can consider this method as the last resort, even if your Shaw modem flashing green. A BT sales rep offered me a new contract that included the Wifi range extending discs. Then you can get connected and online straight away without your broadband being activated. Watch this short video to set up or follow the steps below it. 19h54. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. Set the Complete WiFi Disc Setting from mode 2 to mode 1. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Ihad the same problem as Jim. This is clearley explained in the set-up instructions. On the home screen, select More, Your wi-fi network and then Set up new disc. The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. Do not use it if it is damaged to prevent danger. Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. I've sent you a Private Message with details on how you can get in contact with the mod team. I am having the same problem. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. When your disc light turns blue, unplug the power cable. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. In the unlikely event that a disc gets too hot, it will turn off automatically. You can still set up your disc without it. Hi@JimWooly21 thanks for the update and good to hear all is working ok now. You also consider some methods to keep the disc safe. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. Here are detailed steps for restarting the hub: Step 1. The LED is permanently red and the new disc doesn't appear in the app. Lastly, you will search and scan the My BT QR code. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. You can download the My BT app from the App Store or Google Play Store. 17h23. on Ask for support from BT team if you have issues. Try moving the disc closer to the one connected directly to your hub (router). Running the WiFi Discs setup again is the next step you need to take. Where should I install the Wi-Fi extender? Does the disc have to connect via ethernet? Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. This is a must-have device if you face speed problems anywhere in your house. Wait until the disc has cooled down before turning back on. Hi@gibbylinkswelcome to the community and thanks for posting. 20h48. 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on Also, placing it in a ventilated room more often is best. The best spot for your Wi-Fi Disc. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. You'll need to set up a BT ID to access the My BT app. On the home screen, select More, Your wi-fi network and then Set up new disc. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. If it's the black "Complete Wi-fi" disc, then the ethernet connection is used to pair the disc to the router and can then be dispensed with. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Also, it is unable to receive a stable connection from Smart Hub. Using an extender will still provide you with a faster-than-average Internet connection at home. Factory reset the disk attached to the hub (router). A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. 20h19. You can also get full Wi-Fi as part of the BT Halo 3+ package. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? Wait for the color to switch to solid blue and turn off the device. You can follow internet usage, bill, and products of the UK companys extras. Not got the app? The disc range also depends on its working surroundings and location. Maintain the rooms temperature from 0 to 40 degrees Celsius. The extension can never, however, be as quick as your router, so that is all it means. Wait for 5 minutes to start a detection on the device. In the My BT app, go to Hub settings and select Update Wireless Network. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. If you don't have this or want to know more see What is a BT ID and how can I get one? So the problem must have been some corruption within the Smart Hub 2. Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. This will guide you through the set-up and suggest the best location for your disc. Set mode 1 for the complete WiFi Disc instead of setting mode 2. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. No action required - it takes approximately 60 seconds to fully turn on. Set up the BT disc through an Ethernet cable. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. on The sales rep should really make this clear if so. The light will turn to blink red but return to solid blue after a couple of seconds. 11-07-2020 Problems with Complete Wi-Fi, what do I do? Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Announcements, Guides & Community Updates. There's one . Step 2. The best way to connect the hub and disc is to follow the instructions in the My BT app. Ask questions and share tips with other people 24 hours a day. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. On the other discs you can use the Ethernet port to connect other wired devices to the network. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. 13-04-2019 You can manage your BT account without difficulty when using the My BT app. Open the Hub Manager by typing 192.168.1.254 in the browser. Try restarting your Whole Home Wi-Fi. Built-in wi-fi technology automatically . How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? Does a Wi-Fi Extender slow down Internet speed? Usually this is about halfway between the two devices. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Once downloaded, you can check each room's WiFi signal and see if any other devices are connected.
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